10 Tools For Customer Communication To Consider In 2024 [Quick Overview]

10 Tools For Customer Communication To Consider In 2024 [Quick Overview]
Alex Kachalov Alex Kachalov 05 july 2024, 10:49 148
For beginners


Customer Communication Tool


Providing round-the-clock customer care at UniOne, we rely a lot on tools connecting us with our users. Knowing how challenging it can sometimes be to decide on which one to choose, we decided to highlight 10 options we’d consider for ourselves in 2024.

1. Intercom

Intercom is a robust help desk platform with additional features like user guides, surveys, and banners. It’s a great choice for making engaging connections with users even though somewhat costly for its advanced plans.

2. Freshdesk

Freshdesk is all about a hassle-free help desk with automation options as a bonus. Combining telephony, email messaging, and socials it covers businesses’ prospects with total care.

3. Zendesk

Zendesk is still one of the leaders in the niche. With its comprehensive ticketing management, real-time chats, and reports, strong connection leading to long-lasting relationships with customers is built without a sweat. And its numerous ready-to-use integrations will help embed Zendesk into the processes of any company quickly and smoothly.

4. LiveChat

LiveChat powers teams with a simple customizable interface for connecting with clients providing analytics and good integration options.

5. Rox.Chat


Rox.Chat is a promising new player in the SaaS communication market. It is well worth your attention for its robust live chat capabilities, reporting features, chatbots with AI, and ready-to-use integrations. Companies willing to increase customer engagement in addition to providing excellent support should give it a try.

6. Slack

Slack is one of the most popular solutions for team communication and collaboration. Its limitless integration capabilities allow managing users’ requests all in one space. The fantastic option for tech-savvy teams with chat-based help desks only.

7. Zoho Desk

Zoho Desk is a customer communication tool of eponymous CRM. It’s a good helping hand with automation, analytics, and request management for smaller teams operating in the Zoho ecosystem.

8. Drift


Drift is more about sales and marketing communication offering chatbots, live messaging, and video to foster engagement with the website. Integrated into the CRM platform, it can help in significantly increasing sales by making timely interactions. And if fostering engagement is something you are looking into for a mobile app, gamification is something you can benefit from.

9. HubSpot

HubSpot is a helping hand for companies with strong interconnections between marketing, sales, and support teams. It combines all the needed tools to guide users on all steps of their journeys and can be a good match for larger enterprises.

10. Salesforce Service Cloud

Salesforce Service Cloud offers a solid set of features for serving the customers inside of their well-recognized ecosystem. It's a powerful combination of multi-channel support, advanced reporting, and AI-powered client engagement for growing teams.


Customer Communication Software

Staying connected with customers is crucial, and, hopefully, there are many opportunities for it nowadays. Another good news is that, in addition to a standard chat management tool, you can get a powerful helper in driving sales and your business growth when choosing wisely. And if you decide to complement your help desk with a call center, we overviewed the most helpful features to consider in CCaaS tools.

We hope that with this quick overview of the 10 SaaS Customer Communication Tools, you now have what to think about, and will find the best fit easily.

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