Anti-spam policy

UniOne is not for the delivery of Unsolicited Bulk Email or Unsolicited Commercial Email, otherwise known as SPAM, and we refer to the definition of SPAM provided by the Spamhaus.

All mail that is sent from or using UniOne must be CAN-SPAM compliant, CASL compliant and GDPR compliant where those regulations pertain to you. You agree to be aware of and adhere to the policies, laws, and requirements of any country to which you send mail via UniOne.

To help identify senders, UniOne requires that each account has a completed account profile. UniOne also requires every email to have a working unsubscribe link.

Spam means any message (including one sent to a single recipient) that is sent without the recipient’s prior explicit consent or another valid legal basis under applicable law (e.g., legitimate interest, contractual necessity). You must maintain documentation of the applicable legal basis and provide it upon request.

Take our short quiz:

Are you mailing to anyone who has not explicitly agreed to receive mail from you?
Are you sending to a purchased list of addresses?
Are you using false information in your profile, such as using an incorrect originating address?
Are you using a domain name that you are not authorized to use?
Is your subject line misleading or deceptive?
Does your email not include a working unsubscribe option?

If you answered YES to ANY of these questions, it is likely you are either a spammer or will be labeled as one.

Here is how:

Every email that goes through our system is reviewed until your account has been approved by a member of our team.

We monitor what accounts are sending on what IPs every day and at all hours and we can pinpoint which accounts are causing problems easily.

Our systems are integrated with spam reporting services from major ISPs. If someone marks your mail as spam because you didn’t have permission to send them mail, we will know about it right away. We allow an acceptable number of complaints on your account. The percentage of Spam complaints of any type (or FBL Spam complaints, for domains supporting FBL technology) should not exceed 0.5% of your total email recipients (but not less than 20) for 2 consecutive days in total. For example, that is 50 complaints about every 10,000 recipients. If you exceed this amount, your account may be suspended and you will need to contact our support team for advice.

If you have questions or concerns, please contact our support team before you attempt to send mail.

UniOne strictly prohibits campaigns containing or promoting the following categories:

• Sexual or escort services;
• Financial pyramids or get-rich-quick schemes;
• Prohibited or unlicensed medicines;
• Political agitation or campaigning;
• Narcotic substances or smoking mixtures;
• Any type of online earning or investment scheme not licensed by applicable authorities;
• UniOne team reserves the right, at its sole discretion, to decide whether the content you send is inappropriate or illegal and suspend your account.

Certain “high-risk” topics are allowed only under specific conditions, including:

• Loans and credits;
• Insurance;
• Casino / slot games;
• Sports betting.

Conditions for sending campaigns in high-risk categories:

1. Sending is allowed only through the sender’s primary official domain.
2. All links in the message must lead directly to the official domain — third-party redirects or link shorteners are prohibited.
3. The domain must be properly authenticated (SPF, DKIM, and preferably DMARC).
4. Subscribers must be collected through a sign-up form using a double opt-in mechanism.

When using UniOne, you must follow these best practices:

• Messages may not be sent to recipients without their prior consent.
• You must maintain proof of subscriber consent or another valid legal basis under applicable law (e.g., legitimate interest, contractual necessity) and provide it upon request.
• The subject and body of your message must not contain false, deceptive, or misleading information.
• Each email must include a visible and functional unsubscribe link that works immediately. Unsubscribe link may be disabled for transactional emails, upon request to our support team.

To protect sender reputation and ensure deliverability, UniOne actively monitors compliance and implements the following anti-spam measures:

• Manual review of new accounts and campaigns before approval;
• Continuous monitoring of IP reputation, complaint levels, and sending patterns;
• Automatic suspension of accounts that attempt to send unsolicited messages;
• Deployment of spam traps to detect unauthorized mailings;
• Regular checks of public blacklists and immediate action to delist UniOne servers if necessary.

If a UniOne sender’s message reaches a spam trap, the sender’s account may be automatically suspended pending investigation.

Any spam-related complaints received by UniOne, will be forwarded to you by our team. You must respond to this request within 24 hours. 

Upon receiving spam-related complaints or other reports of violations, we may temporarily suspend sending activity while investigating. Unused funds may be frozen during this period. 

Our team will analyze the provided information within the next 24 hours from your response to the request.

If you fail to show that the alleged violation was not made by you, UniOne team may permanently block your account at any time without notice and/or any refund.

If you receive spam with any indication that it was sent via UniOne, please let us know by sending an email to abuse@unione.io. Attach the received unwanted message to the email and indicate the date and time when you received it.

We do not cooperate with organizations or individuals who send unsolicited email messages to unconfirmed email addresses (that is, spammers). Such accounts are immediately and permanently blocked.