Commercial and Transactional Emails: the Differences

The Difference between Commercial Emails and Transactional Emails
Alex Kachalov Alex Kachalov 14 February 2023 717
Alex Kachalov

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For beginners

Transactional emails and marketing emails are both types of email communication. Having a lot in common, they are often confused with one another. However, while both types of emails can be used to engage with customers, they serve very different purposes. 

In this article, we will discuss the differences between commercial and transactional emails, as well as offer some tips for creating successful email campaigns.

Why Is Email Marketing Important?

Email marketing is an important tool for businesses because it serves several goals. Businesses use it to reach large numbers of potential customers quickly and cost-effectively and build relationships with existing customers, by providing them with valuable content and information, as well as special offers. 

Email marketing can be used to generate leads and increase sales, and help to build brand awareness and loyalty. It is an essential tool for measuring and tracking results, allowing businesses to adjust their strategies as needed.

Characteristics of Transactional Emails

Transactional emails, also known as triggered emails, are automated emails that are sent when a particular event is triggered by a user. These emails often contain information about a user’s account, such as a password reset message or welcome email. They can also be used to send notifications about a purchase, thank-you messages, or product updates. Companies use transactional emails to foster relationships with their customers and keep them informed about their products and services.

The prominent features of transactional emails include:

  1. Clear and concise subject line: Transactional emails should have a clear and concise subject line that accurately describes the content of the email. 
  2. Personalization: Transactional emails should be personalized with the recipient's name and other relevant information. 
  3. Prominent Call-to-Action: Transactional emails should have a prominent call-to-action that encourages the recipient to take a desired action. 
  4. Branding: Transactional emails should include branding elements such as a logo and color scheme that reflects the company's brand. 
  5. Responsive design: Transactional emails should be designed to be responsive, so they look great on any device or screen size. 
  6. Relevant content: Transactional emails should provide content that is relevant to the recipient and that encourages them to take action. 
  7. Accurate information: Transactional emails should contain accurate information regarding transactions and other details. 
  8. Unsubscribe option: Transactional emails should include an unsubscribe link that allows recipients to opt-out of receiving further emails.

Characteristics of Commercial Emails

Emails related to commercial activities are emails sent by businesses or organizations to promote their products and services. Examples of commercial emails include promotional emails, product launch emails and newsletters.

The commercial emails include:

  1. A clear, concise subject line: Commercial emails should have a concise, descriptive subject line that captures the reader’s attention and conveys the purpose of the email. 
  2. A professional tone: Commercial emails should be professional and polite in tone, without using excessive marketing language or jargon. 
  3. A call to action: Commercial emails should include a call to action, such as a link to a website or a form to fill out, that encourages the reader to take a specific action. 
  4. A clear objective: Commercial emails should have a clear purpose that is clearly communicated to the reader. 
  5. An easy-to-read format: Commercial emails should be formatted in an easy-to-read manner, with short paragraphs, headings, and bullet points that make it easy to digest. 
  6. Personalization: Commercial emails should be personalized to the recipient, with their name, location, and other relevant information included in the body of the email.

Key Differences between Transactional and Commercial Emails


Transactional emails are triggered by user action and provide important information about a service or purchase not being promotional. Commercial emails are designed to promote a product or service and often include incentives such as discounts or promotional codes.

Why Should I Use Both?

Commercial emails are sent to promote products, services, and brand awareness, while transactional emails are sent to confirm or acknowledge a purchase or action taken by a customer. Using both types of emails allows you to create a comprehensive communications strategy that meets your business goals and provides a better customer experience. 

Commercial emails can increase brand visibility and loyalty, while transactional emails can help streamline customer service and provide a more personalized touch to the customer experience.

Alex Kachalov

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